Operational Excellence Program with New York City Produces $98 Million in Annually Recurring Financial Benefits; Helps Stabilize Rates for Nine Million New Yorkers


Partnership with City’s Department of Environmental Protection (DEP) is part of Veolia’s Peer Performance Solutions (PPS) model helping water and wastewater utilities improve operations, find efficiencies, improve customer service, and save money

NEW YORK, June 25, 2015 – The New York City Department of Environmental Protection recently received approval for a FY 2016 rate increase of 2.97% - the lowest increase in 15 years - due in part to a Peer Performance Solutions partnership between DEP and Veolia North America.  Since the beginning of the program, called Operational Excellence (OpX), DEP and Veolia have implemented more than 80 initiatives in water and wastewater treatment, metering, and procurement that are resulting in an annual recurring cash benefit of $98 million.
Started in 2011, managers and front-line employees of DEP and Veolia have worked together to help the agency improve the operation and maintenance of the city’s water and wastewater systems and achieve the goals in DEP’s strategic plan.  The OpX program identified key areas for improvement based on five key themes: efficient and sustainable use of resources and materials; enhanced workforce effectiveness; improved revenue collection; development of a metrics-based performance culture; and strengthening DEP’s support services.
“Water and wastewater employees are often the quiet heroes in a community, delivering public services that are vital to the community, economy, public health, and the environment,” said William J. DiCroce, president and COO of Veolia North America’s Municipal & Commercial Business.  “We’re very proud to be part of this ongoing partnership and to supplement DEP’s many programs to ensure excellent, cost-effective services.” 
In addition to New York City, Veolia is applying similar PPS approaches in Pittsburgh, Winnipeg, Washington, D.C., Akron, Ohio, and DeKalb County, Ga. In the New York area, Veolia also supports the Department of Sanitation’s SAFE (Solvents, Automotive, Flammables, and Electronics) Disposal Events,  and through SourceOne, Veolia’s energy consulting business, helps the city and building owners reduce energy consumption through sustainable, reliable and cost effective energy solutions including smart building software and metering tools.
More information:
About our Partnership
Peer Performance Solutions
Veolia group is the global leader in optimized resource management. With over 179,000 employees* worldwide, the Group designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them. In 2014, the Veolia group supplied 96 million people with drinking water and 60 million people with wastewater service, produced 52 million megawatt hours of energy and converted 31 million metric tons of waste into new materials and energy. Veolia Environnement (listed on Paris Euronext: VIE) recorded consolidated revenue of $29.6 billion* in 2014.
(*) 2014 pro-forma figures, including Dalkia International (100%) and excluding Dalkia France.

Paul Whitmore
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Karole Colangelo
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