Westborough, Mass.


Community benefits from long-term partnership with Veolia North America for water services.


When the town brought its new 3.5-MGD multi-media filtration surface water/groundwater treatment plant online in 1996, it turned to Veolia, which had provided six years of outstanding services to the community's regional wastewater treatment plant. At the end of the initial contract, the town renewed Veolia’s agreement for a total of 20 years and added the operations/maintenance/management (O&M) of a 2-MGD greensand iron/manganese removal plant. We also operate the raw water pump station, pressure booster tanks, water storage tanks and have assisted with a Security Vulnerability Assessment.


  • Upgrade water treatment facility's communication system, installing a superior digital radio telemetry system to ensure immediate notification of any irregularity in plant operations.
  • Provide for dramatic improvements to systems and analyzers that direct chemical feed, resulting in more consistent operation and better quality water.
  • Replace motors at water facility with more energy-efficient varieties to reduce power consumption.
  • Install pH meters and turbid meters to raw water intake to improve monitoring of surface and raw water quality.
  • Perform more than 5,800 analyses on Westborough water each year to ensure a high quality product for residents.
  • Initiate significant improvements in security, including adding intrusion alarms, improved lighting and motion detectors and keyed entry systems.


  • Earned repeated awards for operational excellence and environmental compliance.
  • Enabled staff to work since 1998 without a lost-time injury.
  • Earned Northeast Region OPEX Award in Large Plant category in 2008 from Veolia.
  • Received Northeast Region OPEX Award in Medium Plant category in 2005 from Veolia.
  • 2002 recipient of the Northeast Region OPEX Award in Small Plant category from Veolia.
  • Garnered the Massachusetts Department of Environmental Protection's honor as Top 20% Plant in Massachusetts Public Water Supply Award program in 1999.
  • In 2012, honored with the Water Fluoridation Quality Award by the U.S. Centers for Disease Control and Prevention.