As a global leader in sustainable energy, waste and water operations with decades of experience, we work directly with our customers to achieve triple net zero goals.
Performance Metrics
Metric | Description | UN Sustainable Development Goal | 2023 North America Result | 2024 North America Target | 2024 North America Result |
Customer Satisfaction | Net promoter index score (out of 100, 30 considered good) | 9. Industry, Innovation and Infrastructure | 49 | >40 | 40 |
Greenhouse Gas Emissions Avoided for Customers (Scope 4) | Kilotons of CO2 equivalent avoided | 13: Climate action | 430 kT | >430 kT CO2e | 465 kT CO2e |
Volume of Drinking Water Produced for Customers | Gallons of water produced | 6: Clean water and sanitation | 236,416,074,405 gallons | No specified target | 242,916,967,084 gallons |
Volume of Wastewater Treated for Customers | Gallons of water processed | 6: Clean water and sanitation | 368,618,813,387 gallons | No specified target | 427,099,847,240 gallons |
Volume of Hazardous Waste Processed for Customers | Tons of waste processed | 12: Responsible consumption and production | 1,888,259 tons | No specified target | 1,838,507 tons |
Measuring Customer Satisfaction
Veolia strives to be useful and responsive to our customers and society. An important part of that is measuring customer satisfaction across the company and using the results to improve.
We use the Net Promoter Score (NPS) methodology, a customer loyalty metric of how likely customers are to recommend a company’s products or services to others.
By tracking our NPS over time and comparing it to industry benchmarks, we can measure our customers’ satisfaction, identify areas of improvement and take action to address customer concerns.
NPS is an important Key Performance Indicator in our multifaceted performance program.
Combating Climate Change
We support responsible economic growth that meets the world’s growing needs while safeguarding the environment and communities.
We work directly with our customers to accelerate their progress toward a lower carbon future, meeting them wherever they are on their decarbonization journey.
We utilize our decades of experience to customize solutions that help our customers reach their goals faster and further, while also building a more sustainable infrastructure for the future.
Optimizing Resources
There is an imperative need to optimize water, waste and energy use, and a transformative potential in approaching these areas holistically. By recognizing the interconnectedness of these critical resources, organizations can unlock significant environmental and economic benefits. An integral part of our holistic approach to sustainability is the promotion of material reuse and the circular economy. We work directly with customers to determine the best way to achieve their waste minimization, reuse and recycling goals through efficient management of waste and environmental resources, helping them focus on their core business. We also support the recovery of byproducts for efficient reuse, which reduces demand on natural resources.
Treating Pollution
By addressing pollution across the interconnected systems of waste, water and energy, we create a more comprehensive and effective strategy for environmental protection.
The industries powering America's economy rely on the safe, effective and responsible management of byproducts that Veolia provides through our full array of environmental services.
We treat many types of pollution, including micropollutants and industrial effluent, both critical to achieving environmental security.
Leaders in Innovation
Our commitment to innovation and technology is a core part of our customer and sustainability strategies. We seek to apply our expertise and creativity to solve challenges for our own operations, our customers’ operations and society.
Moonshot Accelerator
In its third year, Veolia’s Moonshot Accelerator is a company-wide innovation challenge that encourages employees to submit ideas around a theme for evaluation and potential implementation. The theme of the 2024 challenge was to propose new ideas to increase our customer base, grow revenues and sell our solutions. Ten finalists presented their ideas to the regional leadership team, and the top three teams were invited to Paris to showcase their innovation projects to the company’s executive leaders.
Innovation Fund
Our Innovation Fund helps finance projects pitched by employees that help reduce operational costs or increase revenues. If a project is selected, the fund will provide financing to get the project up and running, with potential for a bonus if the project outperforms set KPIs and ROI. This fund is open all year for submissions, and does not have a topic restriction.
In 2024, the Innovation Fund helped launch our 401-V project, which redirects water at the Usine Regeneration Huiles Usagées (URHU), in St. Hycinthe, Canada, to a new internal treatment facility, thus eliminating the need for fully external workers and resulting in cost savings. The idea was sparked when employees realized the 180,000 liters of wastewater collected in the 401-V reservoir could be pumped into the internal wastewater treatment facility instead of managed by an outside contractor. So far this project has saved CA$100,000 per year in operational costs.
