Veolia North America

Suez Merger with Veolia

Frequently Asked Questions for Residential Customers

Why is SUEZ
merging with Veolia

SUEZ and Veolia will be stronger together and will bring a relentless commitment to operational safety and compliance and a wealth of experience and resources to ensure that your water services are delivered smoothly, efficiently and safely.

Perhaps more importantly, we believe that together we can better serve the needs of our customers, while accelerating innovation to bring you more choice, greater possibilities and improved water service and quality.

Download the official Press Release

PDF
Veolia completes the combination with Suez (112.65 KB)

What will the company name be?

In North America, SUEZ will become Veolia.

Will my water service change? Will there be new people providing my water service?

While Veolia is always interested in attracting new talent, generally the same dedicated, local staff will continue to work hard to deliver high-quality water to you each and every day.

When will we see Veolia branded vehicles, employee uniforms and ID badges?

While the closing of the merger is expected in January of 2022, you will continue to see SUEZ vehicles, uniforms and ID badges in use until sometime in the second quarter of 2022. We will notify you of the precise timing of the changeover to Veolia vehicles, uniforms and badges as we get closer to the transition. 

Will phone numbers or addresses change?

Following the transition to Veolia, all company phone numbers and addresses will remain the same.

Will there be changes to the way I pay my bill?

For customers, the transition to Veolia is expected to occur in the second quarter of 2022. Until that time, there will be no change to the way you pay your bill.

Before the transition to Veolia:

You will continue to pay your bill in exactly the same way for now, whether it is online (at mysuezwater.com), by mail (same address and name), in person (same in-person location if available in your area), or by phone (same phone number).

After the transition (expected in the second quarter of 2022):

  • Your account number will remain the same.
  • If you pay your bill online, we will be changing our website url. We will notify you of the new url and the date when this change will begin.
  • If you currently pay by check, the name you write on the “pay to the order of” line on your check will change. We will notify you of the name to use in your area and the date when this change will begin.
  • If you mail your payment, the address will remain the same.
  • If in-person payments are available in your area, you can continue to visit the same location.
  • If you pay your bill by phone, the phone number will remain the same.
  • If you pay your bill through AutoPay/Direct Debit or Recurring Card payments, your enrollment in these programs will not change

Will there be any changes before the transition to Veolia?

Beginning in January 2022, our email addresses will change. This means that if you receive e-mails from the company, they will come from Veolia.com. However, during the transition you may continue to send us e-mails at the Suez.com email addresses you are using today.

Will my rates change?

No. Your rate for water service will remain the same. There are no changes in rates as a result of the merger and any cost associated with the merger will be borne by the company.

What about website addresses and social media channels?

Website urls and social media channels are expected to carry the Veolia name beginning sometime in the second quarter of 2022. We will notify you of these name changes and the date when these changes will begin.

Who is Veolia?

Veolia is the global leader in optimized resource management. With nearly 179,000 employees worldwide, the company designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities and industries. Veolia operates 8,500 water and wastewater facilities around the world and currently serves over 550 communities in North America.

What is the benefit of the merger for customers?

By bringing together the two world leaders in water management and environmental services, this merger will allow Veolia to leverage the combined human, technical and technological capital to better serve local customers and help guarantee a sustainable future across North America. The combined experience and expertise of Veolia and SUEZ will strengthen our ability to provide solutions to operational and environmental challenges for our customers across North America. It will allow us to invest more, to innovate and to invent more, all with the goal of guaranteeing a more sustainable future for the communities in which we operate.

What about infrastructure investments?

The commitments that SUEZ has made to investing in local infrastructure will remain in place. Veolia is equally committed to investing in sustainable water systems that will last for many years to come.

Will financial assistance programs remain after the companies are combined?

Veolia will actively provide financial assistance programs for customers in need.

Will the company continue to participate in and contribute to community activities/charities/civic events at the same level as before the merger?

At this time, we expect participation or contributions to remain the same.

Will Veolia play an active role in community activities?

Veolia will be active in the communities it serves and will continue to make investments through national, regional and local partnerships. In many communities that will mean an increase in investments.