Water & Wastewater Operations in New London

The challenge

10-year, $59 million operations and management (O&M) contract represents one of the largest U.S. water and wastewater systems managed by a public-private partnership. City sees Veolia North America as its best choice to protect valuable water and wastewater assets efficiently and cost effectively.

The project challenges are:

  • In 2008 Veolia won a competitive bid process to provide the City of New London with operations and management (O&M) services for its water and wastewater systems.
  • Under the contract, the company will have total asset management responsibility for a 10-MGD activated sludge wastewater treatment plant, nine wastewater pump stations, an 80-mile collection system, a 9-MGD surface water filtration plant, finished water storage tanks a 240-mile distribution system and 2,500 acres of watershed management, including five reservoirs.
  • The company also is in charge of capital improvements, billing and revenue collection, underground asset management and sludge disposal.

The solution

Innovative solutions:

  • Create a seamless and professional transition plan that maximizes potential of staff.
  • Put strong focus on safety and compliance to protect city's investment in water and wastewater assets.
  • Ensure environmental integrity of Thames River and Long Island Sound.
  • Provide single management team to cover total asset and capital program for the water and wastewater systems.
  • Conduct asset management planning and reliability-centered maintenance to reduce life-cycle costs.
  • Implement an integrated information technology program that combines maintenance, operations and other information into a single repository.
  • ​Implement comprehensive underground asset management program that includes sewer main cleaning, video line inspection and pipe repair and maintenance.

Benefits for our clients


  • Developing a capacity management, operation and maintenance program to enhance environmental integrity.
  • Designed training programs to reward employees for achieving advanced certifications and professional development.
  • ​Earned full responsibility for development and implementation of hydraulic modeling software, Information Technology programs and underground asset management.

Learn more about our solutions:

Water Solutions
Waste Solutions
Energy Solutions