## Enabling Critical Infrastructure Veolia in North America has been ranked the top environmental services company in the United States for five consecutive years by the Engineering News Record, is the country’s largest private water operator and technology provider, and is a hazardous waste and pollution treatment leader. #### **Performance Metrics** | **Metric** | **UN Sustainable Development Goal** | **2023 North America Result** | **2024 North America Result** | **2025 North America Result** | **2025 North America Target** | |---|---|---|---|---|---| | **Ethics and compliance index (based on employee survey)** | 8: Decent Work and Economic Growth | 91% | 90% | **92%** | ≥ 88% | **2026 North America Sustainability Report** [ ![North America Sustainability Report - 2026 - Veolia](/sites/g/files/dvc1836/files/styles/default/public/image/2026/09/veolia-north-america-sustainability-report-2026-thumbnail.jpg.webp?itok=EJnzAexX) ](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf) [Download the Report](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf) ### Risk Management In our North America region, Veolia recognizes the importance of proactively identifying and managing risks to ensure sustainable growth and operational resilience. We have implemented a comprehensive Risk Management Framework overseen by a dedicated Risk Management Department. As part of Veolia Group’s global risk mapping exercise, we meet regularly with senior functional and operational leaders across the organization. This allows us to identify, analyze and assess existing and emerging risks. The risks are ranked by Veolia’s North America Risk Management Department, validated by our CEO and CFO, and incorporated into the Global Risk Map. An annual update is presented to Veolia’s North America Region Executive Committee to ensure leadership alignment and sound governance. Through our responsible and forward-thinking risk management process, we aim to anticipate and effectively manage potential risks. Our Enterprise Risk Management Committee is a cross-functional committee of senior leaders that meets quarterly to identify, assess and respond to existing and emerging risks throughout the year, complementing our annual risk mapping exercise. To drive accountability and expertise, we have designated owners and sponsors who closely monitor risks within their respective domains and ensure timely mitigation actions. ### Ethics and Compliance At Veolia, ethics and compliance are non-negotiable. Our comprehensive compliance program encompasses codes of conduct, third-party diligence and internal controls. Employees have access to two whistleblower systems — one tailored for North America and another for global ethics concerns. Both systems support anonymous reporting and uphold a zero-tolerance policy for retaliation, encouraging employees to utilize them. Every three years we update our North America Corruption Risk Map, with the next update scheduled for 2026. This map pinpoints business lines and regions with elevated corruption risks, enabling the implementation of appropriate controls. The risk map is a strategic tool to systematically mitigate corruption risks, reinforcing our leadership in customer service and trust. ![Ethics and Compliance - Veolia North America 2024 Sustainability Report](/sites/g/files/dvc1836/files/styles/media/public/image/2024/08/Ethics%20and%20compliance.jpg.webp?itok=rs5HkVv9) **Ethics and compliance concerns can be reported anonymously using either of the following whistleblowing tools:** - **Veolia's Global Ethics Alert System, “Whispli”** - [Click here to report online](https://veolia.whispli.com/ethique) - Call by phone: +1 617 655 8044 - **Veolia's North America Ethics and Compliance Helpline** - [Click here to report online]() - Call by phone: +1-844-286-0002 ## *Continue exploring our five multifaceted performance categories* ## [Planet](/sustainability/planet "Sustainability - Planet") ## [Employees](/sustainability/employees "Sustainability - Employees") ## [Customers](/sustainability/clients) ## [Social / Communities](/sustainability/society) ## [Shareholders / Governance](/sustainability/shareholders) **<** [**Back to Sustainability Overview**](/sustainability "Sustainability at Veolia in North America") .theme--background-color--veo-neutral-10 {background-color: #fff !important;} /* Left border color on table */ .DJ__tableWysiwyg__processed.table--color-bordered {border-left: 10px #77258380 solid;} /*Removing blank space between final container and footer */ .footer {margin-top: 0px;} .theme--background-color--veo-light-blue {display: none;} /* hero banner adjustments */ .hero-banner.hero-banner--theme--veo-purple {background-color: #828282; 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border: 2px #fff solid;} /* Styles for mobile view */ @media (max-width: 767px) { .toc-container { position: fixed; left: 0; bottom: 0; top: auto; transform: none; width: 100%; border-radius: 0; border: none; border-top: 5px #002d62 solid; box-shadow: 0 0 10px rgba(0, 0, 0, 0.2); box-sizing: border-box; overflow-x: auto; padding-left: 5px; padding-right: 5px; } .toc-list { display: flex; flex-direction: row !important; justify-content: space-around; } .toc-list li { margin-bottom: 0; } .planet-menu {border-bottom: 2px #438d42 solid; border-left: none; margin: 5px; padding-bottom: 1px;} .employees-menu {border-bottom: 2px #05c3dd solid; border-left: none; margin: 5px; padding-bottom: 1px;} .clients-menu {border-bottom: 2px #ff0000 solid; border-left: none; margin: 5px; padding-bottom: 1px;} .shareholders-menu {border-bottom: 2px #772583 solid; border-left: none; margin: 5px; padding-bottom: 1px;} .overview-menu {border-bottom: 2px #5c5c5c solid; border-left: none; margin: 5px; padding-bottom: 1px; text-decoration: none;} .download-menu {display: block; margin: 5px; padding-bottom: 1px; color: #fff;} .dashboard-menu {display: none;} .society-menu {border-bottom: 2px #ff6900 solid; border-left: none; margin: 5px; padding-bottom: 1px;} .download-sticky {display: none;} } - [Planet](https://www.veolianorthamerica.com/sustainability/planet) - [Employees](https://www.veolianorthamerica.com/sustainability/employees) - [Customers](https://www.veolianorthamerica.com/sustainability/clients) - [Social/Communities](https://www.veolianorthamerica.com/sustainability/society) - [Shareholders](https://www.veolianorthamerica.com/sustainability/shareholders) - [Download](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf) - [Dashboard](https://www.veolianorthamerica.com/sustainability/ESG-performance-dashboard) - [Home](https://www.veolianorthamerica.com/sustainability) - [Download Our2026 Report](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf)