Performance Dashboard



 

 

 



| **Metric** | **UN Sustainable Development Goal** | **2023 North America Result** | **2024 North America Result** | **2025 North America Result** | **2025 North America Target** |
|---|---|---|---|---|---|
| **Planet: Reducing Veolia's Impact** |
| % reduction in Scope 1 & 2 GHG emissions vs prior year | 13: Climate Action | New for 2024 | 5% | **11%\*** | ≥ 5% |
| CAPEX spent on decarbonization projects | 13: Climate Action | New for 2024 | $11M | **$0.7M** | $1.4M |
| Biodiversity action plan progress | 14: Life Below Water  15: Life on Land | 82% | 55% | **71%** | ≥ 68% |
| % efficiency of drinking water networks | 6\. Clean Water and Sanitation | 76% | 84% | **83%** | ≥ 80% |
| **Employees** |
| Rate of engagement of employees, measured via independent survey | 8\. Decent Work and Economic Growth | 90% | 90% | **90%** | ≥ 85% |
| Lost time injury frequency rate | 3: Good Health and Wellbeing  8: Decent Work and Economic Growth | 1.02 | 1.30 | **1.42** | ≤ 1.00 |
| Proactive Safety Index | 3: Good Health and Wellbeing  8: Decent Work and Economic Growth | New for 2024 | 109.8% | **108%** | ≥ 100% |
| Women in Executive Resourcer Group | 5\. Gender Equality | 39% | 46% | **44%** | ≥ 35% |
| **Social / Communities** |
| Hours logged by employees volunteering on company time | 8: Decent Work and Economic Growth | New metric for 2024 | 629.5 hours | **2,558 hours** | 2,000 hours |
| **Customers: Reducing our Clients' Impact** |
| Net promoter index score (out of 100, 30 considered good) | 8: Decent Work and Economic Growth | 49 | 40 | **59** | > 40 |
| Greenhouse Gas Emissions Avoided for Customers (Scope 4) | 13: Climate action | 430 kT | 465 kT CO2e | **221 kT CO2e** | > 290 kT CO2e |
| Volume of Drinking Water Processed for Customers | 6: Clean water and sanitation | 236,416,074,405 gallons | 242,916,967,084 gallons | **243,761,550,566 gallons** | No target |
| Volume of Wastewater Treated for Customers | 6: Clean water and sanitation | 368,618,813,387 gallons | 427,099,847,240 gallons | **374,597,902,927 gallons** | No target |
| Volume of Hazardous Waste Processed for Customers | 12: Responsible consumption and production | 1,888,259 metric tons | 1,838,507 metric tons | **2,582,120 metric tons** | No target |
| **Shareholders** |
| Ethics and compliance index (based on employee survey) | 8: Decent Work and Economic Growth | 91% | 90% | **92%** | ≥ 88% |

*\*Before operational control methodology change*



---

***Sustainability Performance Data and Indicies***   
*For complete global sustainability and performance reporting data from Veolia and indices to sustainability reporting frameworks, consult the company's global* [*sustainability reporting*](https://www.veolia.com/sites/g/files/dvc4206/files/document/2024/09/2024-veolia-esg-report.pdf)*.*

***Previous Sustainability Reports***  
[*North America 2025 Sustainability Report*](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2025.pdf)  
[*North America 2024 Sustainability Report*](https://www.veolianorthamerica.com/sites/g/files/dvc1836/files/document/2024/09/Veolia%20North%20America%20Sustainability%20Report%202024_0.pdf?utm_campaign=vna%20-%202024%20sustainability%20report&utm_source=website)



 

 

 



 

 

 

 






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  - [Planet](https://www.veolianorthamerica.com/sustainability/planet)
- [Employees](https://www.veolianorthamerica.com/sustainability/employees)
- [Customers](https://www.veolianorthamerica.com/sustainability/clients)
- [Social/Communities](https://www.veolianorthamerica.com/sustainability/society)
- [Shareholders](https://www.veolianorthamerica.com/sustainability/shareholders)
- [Download](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf)
- [Dashboard](https://www.veolianorthamerica.com/sustainability/ESG-performance-dashboard)
- [Home](https://www.veolianorthamerica.com/sustainability)
- [Download Our2026 Report](https://info.veolianorthamerica.com/hubfs/offers/reports/vna/sustainability-report/veolia-north-america-sustainability-report-2026.pdf)
 
      

 

 

 

 

 





 

 






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