New Enhancements to Veolia's Field System

Veolia’s technicians use the company’s proprietary field computer system when servicing the waste disposal needs of their customers. The system will generate all necessary paperwork required by local and federal agencies while providing the crews with chemical information.

“We created the field system so that it's basically a standalone system,” explains Steve Cohen, senior business system analyst at Veolia. “We never know whether a technician will be able to access the Internet from the field. Sometimes the air cards just don't work when you're in an enclosed area, like a basement, so we try to provide them with as much information as possible within the system itself. It includes a field system library, which gives them the ability to look up DOT special permits, requirements for each receiving facility, and health and safety procedures. The field system library also contains a quarterly message from company leadership."

The team has been able to maintain and improve the Field System Program because of the overall commitment and support provided by Veolia to dedicate personnel dedicated to its ongoing maintenance. Many changes made to the system are either regulatory updates, user suggestions, or shortcuts to make the field crews’ jobs easier.


  • Change to the format of the shipping name, a regulatory change required as of January 2013.
  • Change to the font in the manifest, requested by New York and California.
  • Change on the accumulation dates for storage labels, so they can be backdated, if necessary.
  • Addition of pricing choices for containers supplied by Veolia, so that new or reconditioned containers can be selected.
  • Change to the cylinder questionnaire, requested by field personnel.
  • Addition of a default for the emergency response number and a field for a special emergency response number to be included on the manifest, if desired.
  • Enhancement to the chemical lookup function, including searches.
  • The ability to save all the information entered and change the approval or the container size or type without having to start over again, making the entering process much easier for lab packs in particular. The system requires that the label be reprinted when changes are made.
  • Accommodations to edit and save health and safety plans, rather than input new ones each time. The plans include things like where an emergency sink is, where a hospital is, contact information, protective clothing requirements, everything you might need in case of an emergency.
  • Addition of the ability to complete multiple manifests on the same job, using different screens.
  • Addition of a feature that allows you to input chemical names into the system and associate them with a barcode. By scanning the barcode, the system brings up the chemical information, adds the related EPA codes, and the container information.
  • Addition of auto-fill for shipping names.


Are there more changes being considered? Always. “We try to make enhancements, so the job is easier for the guy out in the field,” adds Cohen. “Now, we’re looking at the ability to pull up previous shipments to edit one or more of the components for current shipments. Any improvements are designed to increase safety and efficiency, often resulting in lower costs for our customers.”