Winnipeg, Manitoba

The challenge

Unique agreement for regional water operations represents a new model for cities around the world seeking to maintain public ownership, control, operations and public workforce while benefiting from private-sector expertise.

The project challenges are:

  • In 2011, the City of Winnipeg signed a 30-year collaborative agreement with VWNA Winnipeg, Inc. (Veolia North America) on capital improvements and to provide ongoing strategic advice and guidance on design, construction, technology and operational needs for three Winnipeg wastewater treatment and biosolids facilities.

  • This covers the 320-MLD (million liters per day) North End Water Pollution Control Centre, the 60-MLD South End Water Pollution Control Centre and the 32-MLD West End Water Pollution Control Centre. It also involves more than $750 million in mandatory sewage treatment upgrades and ongoing capital investments over the term of the contract.

The solution

Innovative solutions:

  • Built an international management and resource team for the new project, including management staff from North American operations and key managers and technical experts from global operations.

  • Provide expertise and best practices on capital upgrades, new and emerging technologies and industry best practices.

  • Operate in spirit of partnership, with the city continuing to operate the facilities with its own employees, retaining full and final decision-making authority and setting all service and quality standards with support from team of global water-service experts.

  • Provide open-book accounting to the City of Winnipeg's Water and Waste Department to ensure transparency.

  • Include life-cycle costing to ensure best possible cost of service for residents.

Benefits for our clients


  • In 2012, the program achieved approximately $800,000 in savings for the City of Winnipeg.

  • 2012 program highlights include progression on capital program, achievement of milestones toward operations upgrades at South End Water Pollution Control Centre (SEWPCC) and North End Water Pollution Control Centre (NEWPCC), development of Process Management Control Plans for the three sewage treatment plants and additional planning and program management targets for long-term improvements.

  • Program has been highly successful.

  • Met targets for capital program delivery, operations and program management and laid the foundation for long-term improvements.

  • Played a key role in reestablishing plant operations following a major process upset at South End treatment facility, enabling the city to implement procedures that will significantly mitigate the risk of future occurrences at any of the plants.

  • ​Working on Winnipeg South End and North End treatment plant upgrades and biosolids master plan for the entire city.