Tupelo, Mississippi

The challenge

Veolia North America has been providing reliable water operations for regional utility since 1990.

The project challenges are:

  • The Northwest Mississippi Regional Water Supply District (NMRWSD) initially retained Veolia on a limited-scope contract for expert assistance on the startup of its new water treatment plant.

  • Over the years, the partnership expanded to a long-term operations/maintenance/management (O&M) contract covering the water treatment plant and other elements of the regional water supply system.

  • That covers an 18-MGD surface water treatment plant, 49-mile distribution systems, three pump stations, two booster stations, a raw water pump station, three elevated storage towers, two ground storage tanks and security/vulnerability assessment.

The solution

Innovative solutions:

  • Provide initial operations assistance services for construction review and startup of new water treatment facility

  • Work with NMRWSD during expansion of water plant capacity, including overseeing engineering, construction, permitting and startup

  • ​Conduct Security Vulnerability Assessment for water system to identify areas of water security risk and recommend mitigation measures and update Emergency Response Plan

Benefits for our clients


  • Received three contract renewals over the past 15 years

  • Ensured that Security Vulnerability Assessment met federal mandates related to the protection of municipal water systems

  • Made certain that startup and capacity expansion went smoothly