Clients

Sturbridge, Massachusetts

The challenge

20-year partnership provides efficient and cost-effective operation of town's groundwater treatment plant and wastewater treatment plant.

The project challenges are:

The solution

Innovative solutions:

  • Had O&M partnership renewed or extended five times, most recently in 2007

  • Cut unaccounted-for water losses by more than 30% by accounting for unmetered water

  • Increased wastewater plant capacity 50% without modifying treatment process

  • ​Recognized multiple times by the U.S. Centers for Disease Control and Prevention with the Water Fluoridation Quality Award

  •  In 2015, Sturbridge was honored with a ‘Medium and Large Community’ award for top scores in water quality and compliance by the Massachusetts Department of Environmental Protection (MA DEP)

Benefits for our clients

Results:

  • Maintained permit compliance over 20-year period and counting

  • Contract renewed many times, most recently in 2014

  • Achieved strong safety record — no lost-time incidents over term of contract

  • Received numerous safety awards, including national safety award from American Water Works Association

  • Earned many operational excellence awards

  • The Minnesota Pollution Control Agency has honored the facility many times with a Certificate of Commendation recognizing operational excellence.