Reducing Total Cost of Ownership in Waste Services

BIC Magazine Features Veolia’s Total Cost of Ownership Model










Veolia offers more than just waste services, we offer a way to streamline operations and lower unnecessary costs.  With an integrated approach, we first get an understanding of the entire operation so that we may provide front-end to back-end connected services, enabling us to provide a total value to the customer.

Another component of Veolia’s integrated approach to reducing TCO comes through its waste management services. The core focus is on hazardous and regulated waste, but the company has developed capabilities beyond that to include site management services, recycling services and total environmental management services.

Here is an excerpt from the November 2015 BIC Magazine article featuring Bob Cappadona, Senior Vice President of Operations at Veolia North America.
 

Meeting Customer's Needs

“Our expanded capabilities give us insights into the overall environmental management of the site,” said Bob Cappadona, senior vice president of Operations for Veolia North America. “If we’re interacting with the environmental engineer, we’ll talk about the sustainability goals of the company. If we’re in front of the plant or facility manager, we can discuss costs, schedules and how it impacts his production. By having a true industrial solution, what we are able to do is meet the needs of the environmental group, the facility manager and the overall business requirements of the site.”
 
By its nature, waste management capabilities integrate seamlessly into turnarounds and industrial cleaning jobs. “Before a project gets started, there is a focus on what we can do from beginning to end, and the waste management portion of the project becomes part of the overall integrated solution,” explained Cappadona.
 
From his perspective, that communication is key; it allows Veolia the opportunity to manage the waste generated by cleaning or maintenance activities, but the customer also benefits from knowing up front he has a one-stop solution.

Example of Cost Savings

Cappadona provides an example of how this benefits the customer: “When you start generating waste on large turnaround jobs, you could have 50, 75, 100 roll-off containers that you need to put somewhere. And if you haven’t set up a waste management solution that aligns with your cleaning schedule, you’re paying rentals on all that equipment and losing efficiencies on your site.” Veolia’s goal is to streamline this and reduce unnecessary costs for its customers. “We can set a schedule to manage what waste is being generated by cleaning activities in order to facilitate the most effective disposal of it,” said Cappadona.
 
Take Veolia’s contract with a large utility in the Northeast, where waste services are combined with general industrial services. “From a cost of ownership perspective, this means the customer only has to manage one supplier but gets the benefit of both our Industrial Business operating areas,” stated Cappadona. “The customer clearly sees Veolia has the capability to do virtually anything environmental, whether that’s emergency response or tank cleaning or waste disposal.
 
”Having front-end and back-end connected services provides a total value to the customer. “Where oftentimes a customer would want to generate the waste, know exactly what he has and then put out a bid to get the lowest cost, he is not factoring in all the equipment he’s renting, the downtime he has as a result of storing the waste on-site or any compliance issues it may cause,” said Cappadona. “Having all components of a turnaround integrated into one solution can provide efficiency to the site management and ultimately drive costs down for the operator.”
 

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