Customer Service

Customer Service

RESOURCING THE WORLD IS OUR MISSION

At Veolia, we understand everything that touches a customer affects customer service —water quality and taste, service reliability, a customer's bill and environmental issues.
 
Veolia understands the interlinked activities required to successfully manage a water utility through properly orchestrated teamwork of operations and technology specialists, customer service managers, quality assurance technicians and financial experts. Our mission is to provide quality customer service in a cost-efficient manner without making compromises, which is why we hold a strong record of routinely exceeding customer service standards.
 
We provide the following services that enable you to serve your customers effectively and efficiently:

Customer Solutions 
We establish contact centers with well-trained, responsible staff who manage customer inquiries, account transactions, emergencies and other issues.
 
Meter Management 
We provide services that include meter reading, work order management and inventory, and meter installation histories that leverage the latest technology to ensure efficiency and accuracy.
 
Bill Creation 
We use client-management tools that include client-specific, monthly customer billing driven by each customer's rate and service type.
 
Cost Application
We employ multiple customer payment solutions that enable efficient processing and accelerate cash flows.
 
Collections
We execute processes— designed based upon your needs and collection rules— for each installed service type that enable collection effort effectiveness as well as automated lien processing if desired.
 
Reporting
We provide automatically generated standard accounts receivable, financials and customer information reports at your specified times.
 
Personalized Policy and Procedure Manual
We work with each client to develop, establish and document business processes and work flows, and provide advice on how to increase efficiencies and achieve ISO certification.
 
Leading-Edge Technologies
We use advanced technologies for billing and work management processes support that can include a client/server architecture based on a relational database technology and a web-based presentation layer, which allows service to be provided using an application service provider (ASP) architecture—only a web browser is needed.
 

FEATURED PROJECT

Pittsburgh
The Pittsburgh Water & Sewer Authority has made significant improvements in the customer experience, reducing hold times and optimizing the call center. Read more.

PUBLICATIONS

View case studies
  • Featured Project

    FEATURED PROJECT

    Pittsburgh
    The Pittsburgh Water & Sewer Authority has made significant improvements in the customer experience, reducing hold times and optimizing the call center. Read more.
  • Publications

    PUBLICATIONS

    View case studies